OFFICE POLICIES

On your Initial Visit our friendly reception team will greet you and you will be asked to fill out a Patient Information and Medical History Form in the tranquil and relaxed setting of our waiting room.  If you would prefer to complete this form in the comfort of your home or office prior to your appointment, click here to print.  Please remember we will need all of your insurance information prior to treatment.

Dr. Ashley will complete a thorough exam including digital radiographs necessary for the ongoing treatment.  He will answer questions you may have and provide you with the treatment options available to maintain optimal oral health.  A treatment plan and an estimated cost of your treatment will be provided at this time.

We recommend Recall Appointments on a regular basis to maintain healthy teeth and gums.  This is usually every 6 months, but will be customized to your individual needs.  Our Dental Hygienists are extremely qualified to provide you with the ultimate in periodontal care, leaving you with a bright smile…more importantly…. a Healthy Smile!

PAYMENTS

We strive to make your visit as comfortable s possible.  We make every effort to provide affordable care at the same time maintaining the highest quality of service and technology.  Payment is due at the time service is rendered.  Our fees are based on the current BC College of Dental Surgeons Fee Guide.

As a courtesy to our patients we accept most Insurance PlansPlease provide us with your current insurance information and inform us of any changes.  As this service is being provided to you, free of charge, please know and understand what services are covered and at what percentage will be paid.  It is a contract between you, your insurance company and your employer.  We are not a part of that contract. Please feel free to contact us if you have questions regarding your coverage.  There are a wide variety of plans, which make it impossible for us to know all of the details of every patient’s plan, but will strive to maintain a good working relationship between the insurance companies and all parties involved.

ALL Account Balances NOT covered by insurance are the patient’s responsibility. Please keep us informed of any changes in your policy.

For your convenience we accept CASH/DEBIT/ VISA/MASTER CARD/DISCOVERY/AMERICAN EXPRESS.